Terms and Conditions
1. Payment
Services are secured with a 50% deposit of the total at the time of booking. Services must be paid in full at completion. If an inspection reveals a pair needs more than the booked tier (for example, undisclosed prior work), Kicksession provides an adjusted quote for the customer's approval before beginning that work.
2. Liability for Damage
Kicksession is not liable for ANY damage to customer shoes while in our possession.
3. Quality of Service
Not all shoes will yield brand-new results, but Kicksession will always attempt to recreate brand-new, original quality and detail. Kicksession is not obligated to refund service fees for unsatisfactory work.
4. Disclosure of Prior Work
Previous work done on any shoes MUST be mentioned before paying for services. A new quote for work may be made if a shoe has been worked on or cleaned before by anyone outside of Kicksession, and it was not mentioned before the service. The customer may cancel services if not comfortable with the new quote.
5. Shipping
Round-trip shipping is included and paid at checkout. Kicksession provides a prepaid, insured inbound label and ships the finished pair back, both legs insured for $100 per pair. Please ship shoes ONLY. Shoe box and accessories are NOT needed; this preserves space and keeps the box size down.
If the customer declines an adjusted quote after inspection, the pair is returned on the prepaid label already included.
Kicksession is not responsible for mishaps during transit with the shipping company.
6. Abandoned Property
If payment is not made for service within 14 days after the initial estimate or after declining services, the customer gives Kicksession the right to dispose of the owner's property.
If the customer is contacted to pick up finished shoes and does not respond within 14 days, the customer gives Kicksession the right to dispose of the customer's property.
7. Turnaround Times
Any turnaround times given are estimations and not concrete. Kicksession will do everything possible to complete orders, but life does happen, even to Kicksession staff. If you are looking for expedited services, please ask us about our express options. Quality of work is more important to us than quantity of work.
8. Assumption of Risk & Limitation of Liability
By using the Kicksession services, the customer assumes all risks associated with the use of the services, including ANY risks to the user's shoes.
Kicksession shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues or lost profits, arising out of or in any way connected with the use or misuse of the Kicksession services, or with the delay or inability to use these services, or otherwise arising out of the use of these services, whether based on contract, tort, strict liability, or otherwise, even if Kicksession and/or any of its employees or agents has been advised of the possibility of damages.
Thank you for your business and support.